Shipping FAQ

Common questions about shipping, delivery and courier services.

↓ Domestic shipping

We use Australia Post to send your items and offer both standard and express shipping. Once sent, standard delivery orders will arrive in 2-6 business days and express orders in 1-3 business days, depending on where you are located. Australia Post can deliver to apartments, PO Boxes, Parcel Lockers and remote locations.

↓ Tracking

Once shipped, you’ll be able to track your package, receive estimated delivery dates and request that it be left in a safe place using the AusPost app or your MyPost account. Parcels can also be tracked on the Australia Post website. Please allow up to 24 hours for your tracking number to start showing updates.

↓ Collection points

You can collect your parcel from one of Australia Post’s 4,700+ collection points, including a Post Office, PO Box or free 24/7 Parcel Locker. Get the AusPost app to register for a collection point.

↓ Parcel Lockers

You can choose to collect your parcel from a free 24/7 Australia Post Parcel Locker.
How to use a Parcel Locker

  1. Sign up for a MyPost account and verify your identity.
  2. Choose a Parcel Locker – search for an address and select ‘Parcel Locker’ as the type of location you’re looking for. Save the details as your alternative delivery address.
  3. At checkout, enter your Parcel Locker as your delivery address.
  4. When your parcel arrives, you’ll receive an SMS or email containing an access code to open your Parcel Locker. You’ll have 48 hours to collect it. All parcels not collected within 48 hours will be available for collection at a nearby Post Office.

↓ Safe Drop

If you’re not home when your order arrives, eligible parcels will be left in a safe place. If there’s no safe place to leave your parcel, it will be taken to the nearest Post Office or a 24/7 Parcel Locker for you to collect.

↓ Attempted delivery when signature is required

If a signature is required and no one is there to accept the parcel, it will be taken to a Post Office nearby or placed in a Parcel Locker. Australia Post will notify you of the collection details by email, SMS, the AusPost app or leaving a card.

↓ Sustainable delivery for postage paid via Post Office, Online Shop or MyPost Business only

Your parcel will be sent carbon neutral with Australia Post, to offset the emissions from delivery.

↓ Returning items (if offered via Australia Post)

Returns can be lodged at one of 20,000 Australia Post drop off locations nationwide, including Post Offices, free 24/7 Parcel Lockers and Street Posting Boxes.